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Installing a residential under-sink RO

Every Axis under-sink RO goes in the same order: utilities first, then tubing, then the system, then startup. All five utility connections get made in an empty cabinet before the RO unit comes out of the box. Startup then proves two things before you leave the house: nothing leaks, and the system shuts itself off.

RO unit goes in last Cold supply P-trap Tank RO faucet Ice line, if present

Why the utilities go in first

The feed tee, drain saddle, faucet, tank valve and ice line fitting are all made before the RO unit leaves the box. You work in an empty cabinet with room to see the underside of the sink, you know where every tubing run starts before you cut any tubing, and a problem with the house, like a drain pipe the saddle won't fit or a sink you can't drill, shows up before the customer's cabinet is full of parts.

Before you cut or unthread anything

Shut off the cold water at the angle stop and open the kitchen faucet to relieve pressure. Put a towel and a bucket under the work. If the angle stop won't hold, shut off the house main before you go any further.

1. Feed water

Tee into the cold supply

The RO feeds from the cold side of the sink. How you tee in depends on what is already feeding the kitchen faucet.

Braided hose supply

Unthread the braided hose from the angle stop. Install the John Guest braided-hose tee on the angle stop and reconnect the hose to the tee.

This tee seals on an O-ring, not on its threads. Confirm the O-ring is present and seated before you thread it on.

Plastic or copper supply line

Cut the line and install a John Guest tee and ball valve, so the RO feed can be shut off on its own.

Cut square with a tube cutter, deburr copper, mark the insertion depth, push the tube in to the mark and pull back to confirm it's locked. Use a tube insert on PEX.

What causes the callback
  • Teflon tape on the tee. Tape holds the O-ring off its seat and gives water a path out. Never use tape on a fitting sealed by a rubber gasket or O-ring.
  • A missing or twisted O-ring.
  • Tube not pushed fully home. A push fitting that isn't seated can hold at first and let go under pressure later.
Tech note: the tape rule

If a rubber O-ring or gasket makes the seal, no tape. If tapered pipe threads (NPT) make the seal, tape them. On this install the feed tee is O-ring sealed and the tank valve in step 4 is NPT.

2. Drain connection

1/4 in. push-in drain saddle

The drain line lands on the sink drain between the sink and the P-trap. The saddle clamps around the pipe and seals against it with a neoprene pad, so fit and hole alignment are everything.

Check the fit. Our drain saddle (Fresh Water Systems DS-14QC) is made for 1-1/4 in. to 1-1/2 in. drain pipe. Too big or too small and the clamp can't pull the pad tight. Confirm it fits before you drill.
Dry fit and mark. Clamp the saddle loosely where you want it, mark the best place to drill through the port, then take the saddle off.
Drill. Drill the hole on your mark.
Install. Confirm the neoprene self-stick pad is on the saddle, line the port up with the hole, and tighten the bolts evenly.
Tech note: disposals

On a double-bowl sink with a disposal, put the saddle on the tailpiece of the bowl without the disposal. Disposal discharge carries food debris that can back into a 1/4 in. drain line.

What causes the callback
  • A saddle on pipe it wasn't made for.
  • The neoprene pad missing, or shifted off the hole.
  • Drilling without a dry fit, so the port doesn't land on the hole.

3. Faucet

Location, bit, mount

There are three ways to get a faucet hole: an existing hole meant for an RO faucet, the soap dispenser hole with the dispenser removed, or a new hole. The customer signs off on the location, and on the faucet color, before anything is drilled or mounted.

Before you drill
  • Agree on the location with the customer.
  • Look at the underside of the sink. Make sure nothing is in the way, and that you will be able to reach the faucet nut once the hole is cut.
Match the bit to the sink
Stainless steelStandard hole saw
Granite or quartzDiamond bit
PorcelainCarbide bit
Mount it

Set the faucet in the hole and secure it from below with the provided washer and nut. Use the RO faucet wrench (WECO ROBFW4). It's a 12 in. wrench made for standard non-air-gap RO faucets and reaches the nut without fighting the sink bowl.

Before you mount it

Confirm the faucet color matches the existing kitchen faucet and that the customer is happy with it. A faucet is easy to swap before it's installed. After, it's a return trip.

4. Tank

Threaded, taped

Thread the John Guest tank shut-off valve (3/8 in. tube × 1/4 in. NPTF elbow) onto the tank. Unlike the feed tee, this connection seals on its threads, so it needs Teflon tape.

Taping the tank threads

Wrap clockwise, the same direction the valve threads on, so tightening smooths the tape instead of peeling it back. Use enough wraps to fill the threads. A thin wrap here weeps.

Tech note

The valve is a quarter turn. Handle in line with the tubing is open, across it is closed. You will use this valve twice during startup.

5. Ice line

Optional, only if one exists

If the customer already has an ice line run to the refrigerator, get it ready now so it can tee into the system later.

Existing connection

Install a 1/4 in. or 3/8 in. compression fitting onto the existing connection.

Bare tubing

A John Guest coupling is enough.

Run and stage the tubing

With every utility made, connect tubing to each one. Measure each run to where the RO unit will sit and cut it roughly 24 in. longer than needed.

Stage every run out the front

Bring all four or five runs out the front of the cabinet. With the ends in your hands instead of behind the unit, pushing them into the manifold is easy.

Run them one direction

Route all tubing to the same side, left or right. Runs that cross each other are harder to trace and harder to service.

Why the extra 24 in.

The slack lets you connect the system in front of the cabinet and slide it into place, and it lets the next tech pull the unit forward for service without disconnecting anything.

Prep and connect the system

Unbox the system and install every filter, the membrane and all covers. Then connect each staged line to its matching port on the RO manifold: feed to feed, drain to drain, tank to tank, faucet to faucet.

LineStarts atLands onNote
FeedCold supply tee (step 1)Feed port
DrainDrain saddle (step 2)Drain portDrain capillary goes inside this tubing
TankTank valve (step 4)Tank portIce line tees into this line
FaucetRO faucet (step 3)Faucet port
Ice lineIce line fitting (step 5)Tee on the tank lineOnly if present
Drain capillary

Push the provided drain capillary fitting into the drain tubing before you connect it. The capillary is the drain flow restrictor: it holds back pressure on the membrane so water is pushed through it. Leave it out and the system sends nearly everything to drain and makes very little drinking water.

Ice line

The ice line tees into the tank line of the RO, so the refrigerator draws from the same stored water as the faucet.

Startup: fill, prove, flush

Startup does two jobs before you leave: it finds leaks under full pressure, and it proves the system shuts itself off. Here is where every valve sits at each stage.

StageFeedTankIce lineFaucetHow long
1. Fill and flushOpenOpenOpenOpen5 to 15 min, until a small steady stream
2. Shutoff and leak checkOpenClosedClosedClosed5 min, then inspect
3. Customer flushOpenOpenOpenOpen2 hours
4. In serviceOpenOpenOpenClosedTank fills

Ice line column applies only when an ice line is connected.

Fill and flush. Turn on the feed and open the RO faucet. The system fills and starts flushing. Expect 5 to 15 minutes before you see a small, steady stream at the faucet.
Close the tank valve, ice line valve and faucet. The system keeps making water for a few minutes until it reaches full pressure and turns itself off. Wipe dry anything already damp from the install so a new drip will stand out.
Wait 5 minutes, then inspect. Check every connection for leaks or new wet spots. Confirm water has stopped running to drain. That is the automatic shutoff doing its job.
Reopen the faucet, tank and ice line, and hand off. Tell the customer to let the system flush with the faucet open for 2 hours, then turn the faucet handle off and let the tank fill.
Customer not home, or leaving soon

Close the faucet so the tank fills. Tell the customer to drain the first full tank when they get back.

If it doesn't shut off

If water is still running to drain well after the system should have turned off, the automatic shutoff isn't closing. Resolve it before you leave. A system that never shuts off runs water to drain around the clock.

Parts and tools referenced

ItemPartUsed in
Braided-hose teeJohn Guest, O-ring sealedFeed water
Tee and ball valveJohn Guest, for plastic or copper supplyFeed water
Drain saddle, 1/4 in. push-inFresh Water Systems DS-14QC, fits 1-1/4 in. to 1-1/2 in. pipeDrain
RO faucet wrench, 12 in.WECO ROBFW4Faucet
Tank shut-off valveJohn Guest PPSV501222W-X, 3/8 in. tube × 1/4 in. NPTFTank
Ice line fitting1/4 in. or 3/8 in. compression fitting, or John Guest couplingIce line
Drain capillaryShips with the systemSystem prep
The one thing to remember

Never leave until you have watched the system shut itself off and found no new wet spots.

Axis Water Technologies · 855-443-2947 · info@axiswater.com · axiswater.com · 3462 W Loop 289, Lubbock, TX 79407Axis technician training library · content as of October 1, 2026